At Earthypastel, operated by (Company Name), we are dedicated to offering you a smooth and convenient shopping experience.
In this policy, the terms “we,” “our,” and “us” represent (Company Name), while “you,” “your,” and “user” refer to our valued customers. We recognize that preferences may change, and you may wish to cancel an order. The details below explain our cancellation process.
You are eligible to cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs first.
To cancel, kindly reach out to our customer care team via email.
If your request meets the cancellation criteria, a complete refund will be issued to your original payment method within 5–7 business days.
Once your order has been dispatched, cancellations are no longer possible. However, once the package is delivered, you may place a return request under our Return & Refund Policy.
At present, we do not support changes to items, sizes, or shipping addresses once an order has been confirmed. If you wish to make modifications, the existing order must first be canceled (if eligible), after which a new order can be placed.
For assistance with cancellations, please connect with our customer support team at:
(mention email)
We thank you for your understanding and support. For further queries, feel free to reach out to us.
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