At Earthypastel, managed by (Company Name), we strive to deliver a dependable and seamless shopping journey.
In this policy, the terms “we,” “our,” and “us” represent (Company Name), while “you,” “your,” and “user” refer to our valued customers. By making a purchase from our platform, you acknowledge and agree to the terms outlined below regarding returns and refunds. Our policy has been created to make the process straightforward and hassle-free.
To qualify for a return, items must remain unused, unwashed, and in their original state with all tags, labels, and packaging intact.
Please ensure that every tag, label, and box is returned in the same condition as received.
Products that have been worn, cleaned, or modified in any way are not eligible for return.
A return request must be filed within 48 hours of receiving the delivery by contacting our support team.
Items failing to meet these requirements will be rejected for return.
Step 1: Submit a Request
Send your return request via email including your Order ID and reason for return to (mention email).
Step 2: Provide Supporting Evidence
In case of a defective, damaged, or incorrect product, attach clear images highlighting the issue for quicker resolution.
Step 3: Follow the Provided Instructions
Once your request is approved, we will share the complete return procedure with you.
Please note, we reserve the right to refuse returns that do not follow our stated guidelines.
Upon receipt of your returned product, our team will carefully examine it to confirm compliance with our return standards. You will then be notified of the approval or denial of your refund.
If approved, the refund will be credited back to your original payment method within 5–7 business days, followed by a confirmation email.
If a returned product only partially qualifies under our return conditions (for example, minor wear or missing packaging), a partial refund may be granted at our discretion.
Should you receive a product that is damaged, faulty, or different from what was ordered, you must raise a return request within 48 hours of delivery.
Include clear photos or videos of the issue in your email to help us process the matter promptly.
For any concerns or guidance regarding returns and refunds, please reach out to our customer care team at:
(mention email)
We value your trust in Earthypastel and remain committed to ensuring you always have a satisfying shopping experience.
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